Does the person I call need the TwinPhone app or internet?
Short answer
No. TwinPhone hands your internet call to the ordinary phone network, so the other person answers a normal call on their landline or mobile, with no app, no account and no internet on their side. Only you need a connection. They see a shared TwinPhone number, your rented US or Canadian number, or your own verified mobile.
How does the call reach a normal phone?
Your voice travels over the internet from the browser or the app to our carriers, and they pass the call to the phone network of the destination country, the way any international call arrives. To the person you call, it rings like any other incoming call.
Who pays for the call?
You do, from your TwinPhone balance, at the rate shown before the call — $0.02 a minute to the US and Canada. The person you call pays nothing extra for a TwinPhone call; whatever their own plan charges for incoming calls stays the same.
Can they call me back?
Not on the shared number: it is for outgoing calls only. Rent a US or Canadian number (from $3.19/month) and call from it, or show your own verified mobile for $1.00 a month, and they can call you back. See caller ID.
More questions
Can I call a landline?
Yes. Landlines and mobiles in 145+ countries.
Is the call recorded?
Personal calls are not recorded.
Still stuck?
Write to support@twin-phone.com from the email on your account. We reply to every message.
Contact support